DELIVERY & RETURNS
Our usual postage method is Royal Mail 1st Class Signed For, which usually takes 1-2 days from sending. Currently due to Covid-19, Royal Mail are experiencing huge delays of 3 weeks for this mail service. They have advised that the best method is guaranteed next day which should arrive within 1-2 days in the current circumstances. They cannot give exact timings for this - but have told us that this will be the quickest and safest method at this time. We therefore advise that customers select this postal method at delivery. The costs are £6.70 for a large letter - so orders up to £12 and £8.80 for orders above £12. During this time, while we are having to offer this more expensive service we are not charging any money towards our packing or our collection service to any of our customers.
For London customers where possible we are also making use of a private delivery company who are working to the same prices as detailed above so you may see one of our friendly delivery couriers wearing a Little London face mask delivering your items direct to your door!
Please note, all personalised and made to order items will be sent once they have been created so they may not leave our workroom straight away - please see individual listings for working times!
We will aim to dispatch all UK orders within 24 hours and all international orders within 48 hours (subject to stock availability and cleared payment*). All UK parcels are sent first class, signed for and all international parcels are sent tracked via Royal Mail and will require a signature on delivery as proof of receipt.
UK: £4.95 (Including Isle of Wight, Isle of Man, Northern Ireland and Scotland)
Rest of the World Incl USA & Canada: £15.00**
*If for any reason there is a problem with your order we will contact you as soon as possible. Please make sure your shipping and billing address are in full and correct to minimise any delays.
** If your order weighs more than the 1kg (volumetric) and the cost of shipping exceeds our stated guide price, it will be necessary for Little London Bloomers to apply additional courier or postal charges to your account.
Once we have received your order you will be sent an automatic confirmation email. When your items have been dispatched, you will receive a further notification via email.
TAXES & DUTIES
All international orders are shipped DDU (Delivery Duty Unpaid). Product prices are exclusive of all taxes and duties. As the recipient, please note that all taxes and/or import duties that may be incurred are the sole responsibility of the purchaser and not Little London Bloomers Ltd.
In the unlikely event that you are unhappy with your order and wish to return it, please notify us via email within 14 days of receiving the order at , quoting your full name and order number. Clearly explain why you would like to return/exchange your item(s). Please keep your invoice safe until your refund has been completed. A member of the team will be in touch with the returns address and confirmation.
Please Note: Return postage costs are the responsibility of the customer. We suggest that items are returned tracked and signed for as we cannot be held responsible for any items that are lost in the mail and do not reach us.
Your refund will be issued to your original payment method and a confirmation email will be sent to let you know that this has been processed. Please note that this may take up to 5 working days to appear.
Europe and Rest of the World
If you are returning an order from outside the EU, please ensure the package is clearly marked with 'BRITISH RETURNED GOODS'.
Please Note: Return international postage costs are the responsibility of the customer. We suggest that items are returned tracked and signed for as we cannot be held responsible for any items that are lost in the mail and do not reach us.
Due to hygiene reasons we are unable to offer a refund and/or exchange on ALL hair accessories except in the unlikely event of a fault with the item.
Please see full Terms and Conditions for further information.